Refund and Returns Policy
Last updated: [Date]
Thank you for purchasing from Luxe Presets! We are committed to providing high-quality digital products that enhance your photography experience. Please read our refund and returns policy carefully to understand your rights regarding your purchase.
Digital Products
All our products are digital and delivered via download links to your email upon purchase. Due to the nature of digital goods, we do not offer returns or exchanges.
Refunds
We offer refunds under the following conditions:
- Non-Delivery of Product: If you do not receive your purchase due to issues with our delivery system, please contact us within 7 days of purchase. We will verify the problem and resend the download link or provide a full refund.
- Technical Problems: If you experience issues with the download or the product, please reach out to us within 14 days of purchase. We will make every effort to resolve the problem or issue a refund if the product is proven defective.
- Accidental Purchase: Refunds for accidental purchases may be considered if we receive a request within 24 hours of purchase, and the product has not been downloaded.
Refund Process
To request a refund, please contact our support team at [Contact us] with your order number and a description of the issue. We will respond within 3-5 business days to review and process your request. If approved, refunds will be issued to the original payment method within 10 business days.
Contact Us
If you have any questions or need further assistance, please feel free to contact us .